warranty and insurance

MANTI MANTI glasses are super durable and can withstand a lot. Should something break, we're here for you!
In the event of damage, please send us an email with photos of the damage to werkstatt@mantimanti.de. We will assess the defect and assist you with appropriate repair or replacement.

WARRANTY

Our glasses are covered by the statutory warranty period of 24 months. Should a material defect or defect arise during this period that is due to the manufacturing process or was already present upon delivery, we will replace the defective part free of charge.
Handling errors, such as incorrect cleaning or improper use, are not covered. The optional MANTI CARE warranty extension is available for this.

MANTI CARE

For a one-time fee of €39 per year, you can add our MANTI CARE warranty extension to your glasses. This easily covers your glasses up to a coverage amount of €250 against many types of damage. Depending on our damage assessment, parts of the glasses can be replaced multiple times as needed, or the entire pair can be replaced once. MANTI CARE is often worthwhile even if only one part of the glasses is damaged.
In addition to the statutory warranty, handling errors such as incorrect cleaning or improper use are also covered.

MANTI Care FAQ

What is insured?
If your MANTI MANTI children's glasses break due to improper handling, your insurance will help. The insurance will cover up to €250 for repair or replacement.

What is not insured?
If you intentionally break your glasses, lose them, or they are stolen, the insurance won't cover them. A change in prescription and normal wear and tear are also not covered.

How long is the insurance valid?
The insurance is valid for 12 months and costs a one-time fee of €39. It does not renew automatically.

What do I have to do if something happens?
Please report the damage or loss within 10 days.

The insurance sum has been used up/I have no insurance.
Then the following price list applies.

General Insurance Conditions MANTI Care

1. General
1.1. The MANTI Care Insurance (hereinafter "Insurance") provides protection for MANTI MANTI children's glasses and the lenses installed therein (hereinafter "Insured Items") against handling errors.
1.2. The insurance partner is MANTI MANTI GmbH (hereinafter referred to as “Insurer”).

2. Scope of insurance
2.1. Damage to MANTI children's glasses and lenses caused by unforeseen handling errors is insured.
2.2 The insured handling errors include, in particular, but not exclusively:

• Accidental damage to the lenses (e.g. scratches caused by improper cleaning).
• Accidental breaking or bending of the eyeglass frame due to incorrect handling.
• Damage caused by accidental drops or force while wearing the glasses.

• Normal signs of wear, especially scratches and wear on the lenses due to daily use.
• Change in the insured person’s visual acuity or strength.
• Loss or theft of the insured object.

3. Sum insured and benefits
3.1. The maximum insured sum is €250 for the repair or replacement of the insured object.
3.2. If the insured object can no longer be repaired, the insurer will provide compensation up to the maximum value of the insured amount of €250.
3.3. Coverage is limited to the specified insured amount. For repairs or replacement parts exceeding €250, the policyholder will bear the difference.

4. Insurance period and extension
4.1. The insurance has a term of 12 months, starting from the date of conclusion of the insurance.
4.2. The insurance ends automatically after 12 months and is not automatically renewed.
4.3. The policyholder has the option to renew the insurance for a further 12 months by paying the corresponding insurance premium for the following year. A new insurance policy can be purchased at any time before the expiration of the 12-month period.

5. Premium and payment
5.1. The annual insurance premium is €39.
5.2. The premium is due annually in advance and can be paid by bank transfer or other payment methods offered by the insurer.
5.3 In case of late payment, the insurer may temporarily suspend insurance cover until the outstanding payment has been made.

6. Damage report and processing
6.1 The policyholder is obliged to report a loss to the insurer immediately after it occurs, but no later than 14 days after the loss becomes known.
6.2. Damage must be reported to the insurer by telephone or email. The insurer will then explain the next steps, which typically include sending the damaged glasses for inspection and repair.
6.3. Claims will be settled after an assessment by the insurer and may include the replacement of lenses, the replacement of the frame, or the repair of the damaged part. If repair is not possible, replacement will be provided within the insured amount.

7. Termination
7.1 The policyholder may terminate the insurance at any time before the expiry of the 12-month period with 30 days' notice.
7.2. Termination must be made in writing and shall become effective upon receipt by the insurer.
7.3 The insurer’s right to terminate the contract for good cause remains unaffected.

8. General provisions
8.1 The policyholder undertakes to care for and use the glasses in accordance with the instructions provided.
8.2. The insurer reserves the right to amend the terms and conditions of insurance as necessary. Changes will be communicated to the policyholder in writing at least 30 days before they take effect.

9. Disclaimer
9.1 The insurer assumes no liability for damages resulting from the loss or theft of the glasses.
9.2. There is no right to replacement if the glasses are beyond repair and the coverage limit of €250 is exceeded.
9.3. No benefit shall be paid if the damage was caused by intentional acts or gross negligence on the part of the policyholder.

10. Final provisions
10.1. German law applies.
10.2. The place of jurisdiction shall be the registered office of the insurer, to the extent permitted by law.

MANTI MANTI GmbH
Winsstr.42
10405 Berlin
+49(0)30 616 26 425
werkstatt@mantimanti.de
www.mantimanti.de