Terms and Conditions

1. Scope

These General Terms and Conditions apply to all contracts concluded between the customer and the seller, hereinafter referred to as "we", for the purchase of products from MANTI MANTI GmbH.

2. Contracting party

The contract is concluded with:

MANTI MANTI GmbH
Winsstr. 42
10405 Berlin
info@mantimanti.de
030 616 26 425

Authorized representatives: Susann Hoffmann and Philippa Koenig

3. Offer and conclusion of contract

The steps for concluding the contract are as follows: You place the desired items in your shopping cart, proceed to checkout, enter your payment information, and finally confirm your order by clicking the "Buy now" button. The contract is concluded as soon as MANTI MANTI GmbH confirms the purchase by email.

Orders are stored with us after the contract has been concluded. For this purpose, personal order data must be stored in a customer account with us to process the purchase contract. This happens as soon as you have entered your address details and accepted our Terms and Conditions and Privacy Policy. If you lose your order documents, please contact us by email or phone. We will be happy to send you a copy of your order details. To delete your account, please contact our customer service by email at: fragnach@mantimanti.de.

Only one customer account may be opened and used per person. The opening and use of additional customer accounts is prohibited. MANTI MANTI GmbH reserves the right to block any additional customer accounts without prior notice and to cancel any outstanding orders.

German is available for concluding contracts in our online shop mantimanti.de. The contractual partner is MANTI MANTI GmbH, represented by its management, located at Skalitzer Straße 100, 10997 Berlin. The use of our website and all contracts for the purchase of products through our website are subject to German law. All disputes arising from or in connection with the use of the website or these contracts are subject to the exclusive jurisdiction of German courts. Your rights as a consumer under German law remain fully applicable.

MANTI MANTI GmbH saves the contract text after conclusion of the contract and makes it available to you upon request. You can also view your order data at any time in your customer account.

You agree to receive invoices exclusively electronically.

4. Prices and shipping costs

The prices for the products offered are listed on our website and include statutory VAT. Shipping costs depend on the delivery location and will be communicated to the customer prior to ordering. Despite the greatest possible care, the seller reserves the right to make possible errors, misprints, and technical and color changes to the products depicted in our online shop.

5. Payment terms

Payment is possible in advance, by credit card, bank transfer, or PayPal. We reserve the right to offer other payment methods in individual cases. Payment is due no later than 7 days after receipt of the order confirmation.

6. Delivery conditions

Unless otherwise stated, delivery will be made within 10 business days of receipt of payment to the delivery address provided by the customer. We reserve the right to make partial deliveries if this is advantageous for a speedy processing.

7. Cancellation policy

Right of withdrawal

The customer has the right to withdraw from the contract within 14 days without giving any reason. The withdrawal period shall be 14 days from the day on which the customer or a third party other than the carrier designated by the customer takes possession of the goods. To exercise the right of withdrawal, the customer must notify us (MANTI MANTI GmbH, fragnach@mantimanti.de) of their decision to withdraw from the contract by means of an unambiguous declaration (e.g. by email). To comply with the withdrawal period, it is sufficient for the customer to send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period. Customers can find a sample withdrawal form under this >>link .

Consequences of revocation

If the customer cancels the contract, we will refund all payments we have received, including delivery costs, promptly and at the latest within fourteen days from the date on which the cancellation of the contract was received. For this refund, the same means of payment will be used that the customer used for the original transaction, unless expressly agreed otherwise; under no circumstances will the customer be charged any fees for this refund. Unless collection of the goods was offered, the refund may be refused until the goods have been returned or until the customer has provided proof that they have returned the goods, whichever is earlier.

Customers must return the goods to the respective seller's return address promptly and in any event no later than fourteen days from the date on which they notified us of their intention to cancel the contract, unless they were offered to collect the goods. This deadline is met if they send the goods before the expiry of the fourteen-day period. Customers only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary to check their quality, properties and functioning. If you have requested that services for which payment is required begin before the expiry of the cancellation period, you must pay an appropriate amount corresponding to the proportion of the services already provided up to the time of cancellation compared to the total scope of the services provided for in the contract.

8. Right of withdrawal for custom-made products

For glasses made to customer specifications, there is no right of withdrawal according to Section 312g Paragraph 2 No. 1 of the German Civil Code (BGB). This means that the customer no longer has the option to cancel the order after placing the order. We would like to point out that custom-made glasses are only manufactured at the express request of the customer and that the customer should be aware that they waive their right of withdrawal by placing such an order. Should any discrepancies arise regarding a custom-made product, the customer undertakes to contact us immediately to work out a solution.

9. Return costs

In the event of a cancellation, the customer shall bear the direct costs of returning the goods.

10. Warranty and Liability

The statutory warranty provisions apply. If delivered products are defective or lack promised properties, or if they become damaged within the warranty period due to manufacturing or material defects, MANTI MANTI GmbH will, at the buyer's discretion, either replace the goods or make appropriate improvements. The seller may refuse the selected form of subsequent performance if this can only be carried out at disproportionate costs. Obvious defects should, if possible, be reported to MANTI MANTI GmbH immediately upon discovery to avoid further deterioration of the goods. Failure to report defects in a timely manner does not affect the scope of MANTI MANTI GmbH's existing warranty obligation. Defective items must be returned for inspection in the condition in which they were at the time the defect was discovered.

MANTI MANTI GmbH excludes liability for slightly negligent breaches of duty, unless damages resulting from injury to life, body, or health, or guarantees, or claims under the Product Liability Act are affected. Furthermore, liability for the breach of obligations whose fulfillment is essential for the proper execution of the contract and on whose compliance the customer may regularly rely remains unaffected. In the case of a purchase contract, this particularly includes the seller's obligation to hand over the purchased item and to transfer ownership of the purchased item. The above limitation of liability also applies to persons employed by the seller to fulfill its contractual obligations.

11.Data protection

We are committed to complying with data protection regulations and treating our customers' personal data confidentially. Personal data is collected, processed, and used solely for the purpose of fulfilling orders and maintaining customer relationships. We do not share personal data with third parties unless this is necessary to fulfill the order (e.g., shipping service providers). In any case, the sharing of data is limited to the minimum necessary.

Customers have the right to obtain information about the personal data we store at any time, as well as to request the correction, blocking, or deletion of this data, provided this does not violate legal provisions. Such requests can be submitted by email or post.

12. Use of cookies

We use cookies to improve our customers' shopping experience and ensure the functionality of our online store. Cookies are small text files that are stored on the user's computer and enable analysis of website usage. The collected data is anonymized and used solely for statistical purposes. Data is not shared with third parties. By using our website, customers agree to the use of cookies. Most browsers automatically accept cookies, but can be set to refuse cookies or to request prior consent.

13. Image rights

For the purpose of producing prescription glasses, the required content may be submitted in image form. It is the customer's responsibility to retain all image rights. MANTI MANTI GmbH assumes no liability for third-party claims. By submitting your data, you consent to the use and storage of your data by MANTI MANTI GmbH. Our privacy policy applies.

14. Consignments on approval

We offer our customers the option of requesting a free trial of up to five pairs of glasses. These will be dispatched within three business days and must be returned within ten days of receipt. Otherwise, the equivalent value of the glasses and the reusable shipping packaging will be charged. During trial trials, the glasses sent remain our property and our indirect possession. We transfer only direct possession of the goods to you.

If you do not return the ordered items for fitting within the 10-day fitting period and after further reminders, this will be deemed your consent to the purchase. After this period, we will invoice you for the goods, which will constitute a binding purchase contract for the unreturned glasses.

Returning the trial goods is only possible within the scope of your 14-day right of withdrawal pursuant to Section 5 of these Terms and Conditions or the contractually granted right of return pursuant to Section 6 of these Terms and Conditions. The period for withdrawal or return begins on the day after the end of the 10-day trial period.

15. Return of shipments on approval

Returned glasses must be unused and undamaged and returned in their original packaging. Please handle the goods ordered for fitting carefully and take all reasonable precautions to avoid loss or damage. Compensation for deterioration of the goods will only be paid if this is due to use that goes beyond testing their properties and functionality. "Testing properties and functionality" means testing and trying out the goods to the extent that would be customary in a retail store.

16. Refund upon cancellation

In the event of an effective cancellation, we will reimburse the customer for all payments we have received from them, including delivery costs (with the exception of additional costs resulting from the customer choosing a delivery method other than the cheapest standard delivery offered by us). The refund will be made within 14 days from the day on which we receive notification of the cancellation, and will be made using the same payment method that the customer used for the original transaction, unless expressly agreed otherwise. We may refuse to refund until we have received the goods back or until the customer has provided proof that they have returned the goods, whichever is earlier.

19. Final provisions

Should any provision of these Terms and Conditions be or become invalid or unenforceable, the validity of the remaining provisions shall remain unaffected. In place of the invalid or unenforceable provision, the valid and enforceable provision shall be deemed agreed that most closely approximates the economic purpose of the invalid or unenforceable provision.

General Insurance Conditions MANTI Care

1. General
1.1. The MANTI Care Insurance (hereinafter "Insurance") provides protection for MANTI MANTI children's glasses and the lenses installed therein (hereinafter "Insured Items") against handling errors.
1.2. The insurance partner is MANTI MANTI GmbH (hereinafter referred to as “Insurer”).

2. Scope of insurance
2.1. Damage to MANTI children's glasses and lenses caused by unforeseen handling errors is insured.
2.2 The insured handling errors include, in particular, but not exclusively:

• Accidental damage to the lenses (e.g. scratches caused by improper cleaning).
• Accidental breaking or bending of the eyeglass frame due to incorrect handling.
• Damage caused by accidental drops or force while wearing the glasses.

• Normal signs of wear, especially scratches and wear on the lenses due to daily use.
• Change in the insured person’s visual acuity or strength.
• Loss or theft of the insured object.

3. Sum insured and benefits
3.1. The maximum insured sum is €250 for the repair or replacement of the insured object.
3.2. If the insured object can no longer be repaired, the insurer will provide compensation up to the maximum value of the insured amount of €250.
3.3. Coverage is limited to the specified insured amount. For repairs or replacement parts exceeding €250, the policyholder will bear the difference.

4. Insurance period and extension
4.1. The insurance has a term of 12 months, starting from the date of conclusion of the insurance.
4.2. The insurance ends automatically after 12 months and is not automatically renewed.
4.3. The policyholder has the option to renew the insurance for a further 12 months by paying the corresponding insurance premium for the following year. A new insurance policy can be purchased at any time before the expiration of the 12-month period.

5. Premium and payment
5.1. The annual insurance premium is €39.
5.2. The premium is due annually in advance and can be paid by bank transfer or other payment methods offered by the insurer.
5.3 In case of late payment, the insurer may temporarily suspend insurance cover until the outstanding payment has been made.

6. Damage report and processing
6.1 The policyholder is obliged to report a loss to the insurer immediately after it occurs, but no later than 14 days after the loss becomes known.
6.2. Damage must be reported to the insurer by telephone or email. The insurer will then explain the next steps, which typically include sending the damaged glasses for inspection and repair.
6.3. Claims will be settled after an assessment by the insurer and may include the replacement of lenses, the replacement of the frame, or the repair of the damaged part. If repair is not possible, replacement will be provided within the insured amount.

7. Termination
7.1 The policyholder may terminate the insurance at any time before the expiry of the 12-month period with 30 days' notice.
7.2. Termination must be made in writing and shall become effective upon receipt by the insurer.
7.3 The insurer’s right to terminate the contract for good cause remains unaffected.

8. General provisions
8.1 The policyholder undertakes to care for and use the glasses in accordance with the instructions provided.
8.2. The insurer reserves the right to amend the terms and conditions of insurance as necessary. Changes will be communicated to the policyholder in writing at least 30 days before they take effect.

9. Disclaimer
9.1 The insurer assumes no liability for damages resulting from the loss or theft of the glasses.
9.2. There is no right to replacement if the glasses are beyond repair and the coverage limit of €250 is exceeded.
9.3. No benefit shall be paid if the damage was caused by intentional acts or gross negligence on the part of the policyholder.

10. Final provisions
10.1. German law applies.
10.2. The place of jurisdiction shall be the registered office of the insurer, to the extent permitted by law.

MANTI MANTI GmbH
Skalitzer Str. 100
10997 Berlin
+49(0)30 616 26 425
werkstatt@mantimanti.de
www.mantimanti.de